Terms and Conditions

These terms and conditions ("Terms") apply to your use of the Steady Steps Education website at www.steadystepseducation.com.au ("the Website").

The Website is operated by Richard Amery, trading as Steady Steps Education (ABN 35 256 217 184), based in Victoria, Australia.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

These Terms should be read together with our Privacy Policy, which is available on the Website and explains how we collect, use and protect your personal information.

The Website provides general information about the school reengagement consultation and parent coaching services offered by Steady Steps Education. It also includes:

• Information about our services, approach and qualifications
• Blog articles, guides and educational resources about school non-attendance and related topics
• A link to our third-party booking platform (Zanda Health) where you can schedule appointments
• Contact information and enquiry forms

3.1 Not a Psychology or Mental Health Service

The operator of this Website, Richard Amery, is not a registered psychologist, psychiatrist, counsellor or mental health professional. Steady Steps Education does not provide psychology services, mental health services, therapy, counselling, clinical assessment or diagnosis of any kind.

Steady Steps Education provides parent coaching and educational consultation services focused on school reengagement. While our services may reference evidence-based strategies (including strategies drawn from cognitive behavioural therapy and other frameworks), this does not make the service a psychology service, a mental health service or a clinical intervention.

3.2 Not Medical Advice

Nothing on this Website constitutes medical advice, health advice, or a recommendation for any particular course of medical or psychological treatment. The information on this Website is not intended to be used for the diagnosis or treatment of any medical or mental health condition.

If you are concerned about your child's physical health, mental health, emotional wellbeing or development, you should consult an appropriately qualified and registered health professional, such as a GP, paediatrician, registered psychologist or psychiatrist.

3.3 Not Personal Advice

All content on this Website, including blog articles, guides, resources and descriptions of our services, is provided for general informational and educational purposes only. It:

• Is general in nature and is not tailored to your individual circumstances, your child's specific needs or your family's situation
• Does not take into account any particular person's objectives, health status or needs
• Should not be relied upon as personal advice of any kind, including educational, psychological, medical or legal advice
• Does not create a client relationship between you and Steady Steps Education
• May not reflect the most current research, legislation or professional guidelines at the time you read it

You should not act or refrain from acting on the basis of any information on this Website without first seeking appropriate professional advice relevant to your specific circumstances.

3.4 No Substitute for Professional Services

The information on this Website is not a substitute for:

• A consultation with a registered psychologist, psychiatrist or other mental health professional
• Medical advice from a GP, paediatrician or other medical practitioner
• Assessment or diagnosis by a qualified and registered health professional
• Legal advice from a qualified legal practitioner
• Any other form of professional advice from a suitably qualified person

If your child is in immediate danger or you are experiencing a mental health crisis, please contact emergency services (000), Lifeline (13 11 14) or Kids Helpline (1800 55 1800).

3.5 No Guarantees of Outcomes

School non-attendance is a complex issue influenced by many factors. Steady Steps Education does not guarantee or promise any particular outcome from engaging our services or from applying any strategies, information or recommendations found on this Website. Results will vary depending on individual circumstances.

The Website contains a link to our booking platform, which is operated by Zanda Health (a third-party provider). When you click through to make a booking, you leave the Website and enter the Zanda Health platform.

Your use of Zanda Health is governed by Zanda Health's own terms of service and privacy policy. We encourage you to review those before making a booking.

The terms that govern our actual services (consultations, assessments, fees, cancellations and so on) are set out in our separate Service Agreement, which you will receive and sign before services begin. These Website Terms do not form part of the Service Agreement.

All content on this Website, including text, graphics, logos, images, blog articles, guides, downloadable resources and the design and layout of the Website, is owned by or licensed to Steady Steps Education and is protected by Australian copyright and intellectual property laws.

You may:

• View, download and print content from this Website for your own personal, non-commercial use
• Share links to pages on the Website

You must not:

• Reproduce, copy, distribute or republish any content from this Website for commercial purposes without our prior written permission
• Modify, adapt or create derivative works from our content
• Remove any copyright or proprietary notices from materials downloaded from the Website
• Use our name, logo or branding in any way that suggests endorsement or affiliation without our permission

If you would like to reproduce or use any of our content beyond personal use, please contact us to discuss.

We may publish blog articles, guides and other educational content on the Website from time to time. This content:

• Is written to provide general information and to raise awareness about school non-attendance, parenting strategies and related topics
• May reference research, programs or resources developed by third parties
• Is not personal advice and is not a substitute for individualised professional advice
• May be updated, amended or removed at any time without notice

Any views expressed in blog content are the views of the author and do not constitute professional recommendations for your specific situation. You should not rely on blog content as a basis for making decisions about your child's health, education or welfare without first consulting an appropriately qualified professional.

The Website may contain links to third-party websites, including our booking platform (Zanda Health), research articles, professional bodies and other resources.

These links are provided for your convenience and information. We do not control and are not responsible for the content, privacy practices or terms of any third-party website. A link to another website does not mean that we endorse, recommend or approve of that website or its content.

We encourage you to read the terms and privacy policy of any third-party website you visit.

When using this Website, you agree that you will:

• Use the Website only for lawful purposes
• Not attempt to interfere with, damage or disrupt the Website or its servers
• Not attempt to gain unauthorised access to any part of the Website or its systems
• Not use any automated tools (such as bots, scrapers or crawlers) to access or collect data from the Website without our written permission
• Not upload or transmit any harmful code, viruses or other malicious material
• Not use the Website in any way that could damage our reputation or infringe the rights of others

When you submit a contact or enquiry form on this Website:

• The information you provide will be handled in accordance with our Privacy Policy
• Submitting a form does not create a client relationship or obligation on our part to provide services
• We will make reasonable efforts to respond to your enquiry, but we do not guarantee a response within a specific timeframe
• Please do not include sensitive health information about your child in an enquiry form, as this is not a secure communication channel. We will collect that information through our secure platforms once you engage our services

We aim to keep the Website available and functioning at all times, but we do not guarantee uninterrupted access. The Website may be temporarily unavailable due to maintenance, updates, technical issues or circumstances beyond our control.

We reserve the right to modify, suspend or discontinue any part of the Website at any time without notice.

We take care to ensure that the information on the Website is accurate and current. However, we do not warrant or guarantee that all information on the Website is complete, accurate, reliable or up to date at all times.

Information on the Website, including our service descriptions, fees and availability, may change without notice. The most current information about our services and fees will be provided to you directly when you engage our services.

To the maximum extent permitted by law, Steady Steps Education, including its operator Richard Amery, will not be liable for any loss, damage, cost or expense (whether direct, indirect, consequential or otherwise) arising from or in connection with:

• Your use of, or inability to use, this Website
• Any reliance you place on information contained on this Website, including any blog article, guide, resource or other content
• Any action you take or decision you make based on information on this Website
• Any errors, omissions or inaccuracies in the content of this Website
• Any interruption, suspension or termination of the Website
• Your use of any third-party website accessed through a link on this Website
• Any unauthorised access to or alteration of your data

You acknowledge that you use the Website and rely on its content entirely at your own risk.

12.1 Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable consumer protection legislation that cannot be excluded, restricted or modified by agreement.

Where our liability cannot be excluded, it is limited to the maximum extent permitted by law.

You agree to indemnify and hold harmless Steady Steps Education and its operator Richard Amery from and against any claims, losses, damages, liabilities, costs and expenses (including legal fees) arising out of or in connection with:

• Your breach of these Terms
• Your use of the Website in a way that infringes the rights of any third party
• Any content you submit through the Website (such as through enquiry forms)
• Any reliance you place on content published on the Website

Your privacy is important to us. Our Privacy Policy, available on the Website, explains how we collect, use, store and disclose personal information when you use this Website and engage our services.

By using this Website, you consent to the collection and handling of your information as described in our Privacy Policy.

This Website may use cookies and similar technologies to help the site function properly and to understand how visitors use the site. For more information about the cookies we use and how to manage them, please see Section 14 of our Privacy Policy.

We may update these Terms from time to time. If we do, we will publish the updated version on this page with the new effective date.

Your continued use of the Website after any changes are published means you accept the updated Terms. We encourage you to review these Terms periodically.

If any provision of these Terms is found to be invalid, unenforceable or illegal by a court or tribunal, that provision will be read down to the extent necessary or, if it cannot be read down, will be severed. The remaining provisions will continue in full force and effect.

These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals from those courts.

If you have any questions about these Terms, please contact us:

Steady Steps Education
ABN: 35 256 217 184
Email: richard@steadystepseducation.com.au
Phone: 0421 995 458